What’s your biggest customer service challenge?
Chelsey Smith, marketing and communications director at Benefit Strategies Inc., recently shared her biggest customer service challenges at Capital Ideas’ Earned Media Workshop, which kicked off E-Town on September 11.
“The biggest challenge is keeping lines of communication open with companies – we rely on working hand-in-hand with human resources. It is often frustrating for employees to try to communicate with designated toll-free lines, or troubleshoot independently. We can alleviate that frustration, and provide a transparent and timely response.”
Here’s a snapshot of the publication with all the responses from entrepreneurs on what they’ve learned about serving customers well.
Are you looking for a better experience when it comes to selecting and managing employee benefits in your workplace? Contact our Edmonton employee benefits broker at 780-437-5070 or arrange a free Consultation online.
We’ll help alleviate your frustration and provide the transparency Chelsey describes as part of our customer service experience.